Toronto - Waterfalls

We picked up the car in the morning with hardly any wait time. The staff did not push us to buy insurance.

Terrible experience, really terrible... We booked a car in Toronto while in China, with a return in Quebec, an 8-day trip. We arrived at the designated pick-up spot about an hour early. There were two drivers in our group... and each of us was told our documents were inadequate. One didn't have a Chinese driver's license, which was understandable, but the other was rejected because the photo was not satisfactory. Communication was difficult in a foreign country... we had no other choice. However, under the same conditions, we immediately rented a car from Hertz next door. Because the pick-up spot was in an underground garage, the signal was poor, and communication took longer than our pick-up time window, resulting in order cancellation. We contacted customer service to explain the situation... but now they are saying our prepayment is non-refundable. Can this kind of special situation be handled differently? Charging some fees would be acceptable... In the future, please make sure to plan well for pick-up and return times, including any possible flight delays.

The parking lot is right across from the terminal, very convenient. The car exchange process is also very simple.

Great! Very quick! No cumbersome procedures! Very satisfactory!

Car was great, pick up location very easy. Very quick process. The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.