Brand new car with only 1000 kilometers

When I picked up the car, the staff came up with various excuses about getting off work soon. They handed over the car and left quickly. During the return, they inspected it very carefully, especially under the front bumper, looking for scratches, and they found some. I suggest paying attention to details when renting from this company and definitely buy insurance from Zuzuche. Several Chinese customers with me encountered damage charges. Moreover, the charges are based on the damage to the entire part.

Belgrade Airport branch. Arrived an hour late for an 8 AM pickup, but it wasn't an issue. The overall process was smooth. They offered me an upgrade from Polo to Golf twice for an additional fee. I politely declined, and they ended up offering a free upgrade, which I gladly accepted. When returning the car at 9 PM, the return window was closed, but there were staff available in the Europcar area of the parking lot to assist.

Booked a Range Rover but received a smaller Range Rover Evoque. Couldn’t fit our luggage. Rental fee was unchanged, and no alternative provided after negotiation with your company. Therefore, giving a negative review!

1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.