Within Ontario

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

The counter staff were very patient. They just asked about insurance without pushing it.

We arrived at the airport a little after 7 PM. There were no other customers at the rental counter, so the procedure was quite fast.

Pretty good

Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.