I've rented cars in Australia for two years, and this was the most disappointing experience. 1. I chose a Camry but received a Hyundai instead (which is common), but the brake and accelerator were very sluggish, almost causing several dangerous situations. 2. Usually, a staff member leads the inspection with previous rentals, noting any damages and explaining the car's condition. This time, after registering with Hertz, the staff just handed me the key and told me where the car was. There was no car condition inspection! 3. The fuel tank was not full! When I picked up the car, it could go over 400 kilometers, and I didn’t think to check the fuel tank. When returning the car, I refueled it to over 550 kilometers. The staff said it wasn’t full, and I either had to pay a $60 fine or refuel it again. Since I didn’t take a photo of the odometer when picking up the car, I had no proof, and the responsibility for the fuel shortage fell on me. I refueled to over 650 kilometers and returned the car again, meaning the distance I drove in a day was less than the additional fuel the car needed when I picked it up. Overall, a very frustrating rental experience with a poorly maintained car, an empty fuel tank, and unprofessional staff who didn't inspect the vehicle. Not sure if this issue was due to the rental company or the agent.
The service was quite ordinary. I had bought full insurance from Zuzuche, but when I arrived, they aggressively pushed for more insurance, which wasted a lot of time. After the insurance, they pushed for an e-tag. When the guy asked where we were going, we said Blue Mountains, and he told us not to buy it. It turned out we did incur toll costs, probably a navigation issue. They pushed for various things, including a GPS rental, which was annoying. The car they gave us was an old Nissan with several tens of thousands of kilometers on it and no features. It struggled on hills and consumed a lot of fuel. They pointed out a few damaged parts on the car before we left. The parking lot was full of Corollas when we arrived, which felt intentional. It's like they gave us a bad car because we didn’t buy anything extra. I recommend buying directly at the store to avoid headaches. A few days ago, I rented a Mercedes with full insurance from the official EU website and got a free upgrade. Think about it.
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