The staff's attitude was indifferent, and they were at least twenty minutes late for both pick-up and drop-off. They didn't have the car I reserved and only offered to replace it with a small SUV of an unknown brand that couldn't fit our luggage. We had to pay extra to choose a Skoda Superb. Chinese customers should avoid this store; the attitude was as if we owed them a lot of money. The experience was terrible.