You can add the rental company on Line for easy communication and translation. The car has more scratches and is relatively old, but it's very powerful.

Overall, I am quite satisfied.

One male staff member responsible for reception was very irresponsible and extremely rude. When we arrived at the store to fill out the rental form, this staff member spoke quickly and did not explain item by item, only pointing out the required fields. When we double-checked with him to avoid mistakes, he was very impatient and deliberately mocked and ridiculed us. The first time he said one field needed the hotel name, and when I confirmed again, he shouted 'What is your name,' and I thought I misheard the first time, so I wrote down my name as he said. Then he accused me of not understanding anything, mocked us by saying 'yes yes yes in Thai,' and another staff member nearby just laughed at us, obviously ridiculing us for not understanding Thai. His attitude was consistently poor when we confirmed with him multiple times. I vacation in Thailand every year and have rented cars many times. I've never encountered such rude and uneducated service before. Later, when returning the car, the female staff member's attitude was relatively better.

貸し出しカウンターから車までがすごく近いです。カウンターはドンムアン空港国内線ターミナルの国際線側。連絡通路を抜けてすぐです。 配車はカウンター近くの出口から出て、道を横断したところ。カートごとすぐそばまで行けます。返却場所も一緒。チェックもすぐ終わって、笑顔でOKで終了でした。スワンナプームと違って、ドンムアンにはガソリンスタンドが近くにあるので、最終給油場に惱まなくて済むのもいいですね。

1度、車の確保に失敗して、2度目で押さえた車なのですが、表記が異なっていて確認することになりました。予約受付完了→確保不可能。この表記はわかります。予約受付完了→確認済み。これが意味することがわかりません。何を確認したのか？そのあと確保不可能がくるんじゃないかと冷や冷やしてカスタマーセンターに確認することになりました。

drop off area are not in easy area to get public transport to hotel.. i booked car before booking hotel in bangkok town. purpose going to hua hin from dmk airport. when pick up.. asked staf at counter to change drop off somewhere near mbk.. they dont know. when return car.. hard to find taxi to mbk... car everything tip top. tq