Overall very satisfied. The car was delivered directly to the airport. However, returning the car was difficult to locate based on the instructions. The airport traffic was very congested, making the return process time-consuming and quite troublesome.
It was quite troublesome. They mentioned that WeChat could be used during the booking process, and they confirmed its availability, but they didn’t use it in practice. Communication was difficult. WhatsApp is no longer accessible for mainland China phone numbers, so there was no solution.
They charged 5000 THB as an accident fee just for minor scratches on the wheel rim. The contract states 'ACCIDENT FEE', but slight rim scratches are just superficial. This company deliberately checked beyond any minor issues to impose this fee. After so many car rentals in Thailand, choosing TAI RENT was the first time I felt the service in Thailand was poor. Will never use them again—extremely disappointing.
The process was smooth. I arrived earlier than planned and needed to pick up the car in advance. The customer service was very helpful in assisting me.
Be sure to pay attention to their pick-up time. Their operating hours end at 8 PM. If your flight is slightly delayed, you might not make it in time. It's recommended to opt for a 24-hour service instead.
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