I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

Alamo m’a conseillé de prendre une assurance pour les rayures et les pneus , malgré vos conseils j’ai pris ayant eu une mauvaise expérience il y a deux ans à Naples . En arrivant à la récupération de la voiture je vois des petites rayures que je signale et le monsieur m’explique celles de moins de 5 cm ne sont pas considérées , donc moyen au niveau du guichet .

Compared to the other companies Alamo counter had a very short line and service was very speedy. We were in the car and off on our way very quickly.

Service counter person spoke very quickly, which was unnecessary since there was no cue behind us. Needs to slow down for us tired, disoriented travellers.

Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over

Rather than wait another 30 minutes for my car to be ready, I paid €30 for an upgrade. The car was new, but when I stopped in the Alps to fit the snow chains I ordered, there were none in the car. This made the rest of the trip quite worrying.