The pick-up and drop-off locations were inside the airport, which was very convenient. The staff were friendly and helpful. The procedures for picking up and returning the car were simple, making the experience very satisfactory. Additionally, they provided a Garmin GPS for free.

The rental staff were humorous and very friendly.

They said the reserved model was not available and suggested upgrading to an Audi A5 for additional cost. What a coincidence! I was tired and sleepy, so I agreed. The car was nice. The staff were quite detailed during pickup, explaining everything clearly. Also rented a GPS (BTW the Chinese GPS from Zuzuche suddenly stopped working :-). Staff were rather lax and casual during drop-off (relaxed?). Next time, I'll go with Hertz.

You need basic English, a driver's license, and a translated document. You have to check if the car matches your reservation; if not, you need to point it out. You can add insurance yourself. The process takes about 10 minutes. The car is in good condition.

Dislike: The first car had no spare tire or spacesaver. Another car, upgrade, was provided. Thanks.