Drive On Holidays AEROPORTO LISBOA Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Uriah Hemingway

Portugal

Reviewed: Thu, Jul 4, 2019

About Drive On Holidays: 2.0 /10

Waited over two hours for the car. The car was in poor condition with an engine noise and under-inflated tires. Almost the entire car had scratches and dents. They tried to charge me a fine for a missing air pump during the return. They refuse to address any issues until you're almost out of time for your flight.

1 days rental

Relevant Reviews on Drive On Holidays AEROPORTO LISBOA

Nick Arthur

Portugal

1 days rental

Reviewed: Wed, Jun 26, 2024

About Drive On Holidays: 4.0 /10

I chose the Toyota Corolla Hybrid because I knew fuel prices in Europe are high at 14 yuan per liter, and this car uses only 5 liters per 100 kilometers. I had rented this car before and was familiar with it. Upon reaching the store, after confirming the contract and paying the deposit, the staff informed me that they didn't have this model available. Instead, they offered me a large diesel car, which I refused. They told me that they don't have any Toyota cars at all. I asked why they made me sign the contract and charged me, only to give me a Hyundai Jeep with a 2.0-liter engine, which I didn't want. For me and my spouse, a 1.6-liter car is more than enough. Larger engines consume more fuel, and parking spaces in Europe are small. If it weren't for the hybrid, I wouldn't have considered this rental company. I wanted to cancel the order. After calling the rental company, they told me that the Jeep was also a hybrid and that they had no other cars available. I insisted that a comparable car should be hybrid-to-hybrid, same engine size. This company was terrible. The staff processing the rental left us at the counter and went to eat as soon as it hit 6 PM. Later, I had to confirm with the store manager and the rental company that the Jeep was indeed a hybrid, and I had no choice but to accept it. Not buying insurance required a 2600-euro deposit. Returning the car was quick; they had separate counters and staff for rental and return, which was quite efficient. After getting the return confirmation, I asked about the 2600-euro deposit. They said it would be refunded immediately, but I guess it will take 30 days.

About QEEQ: 10.0 /10

C.Mccandless

Portugal

4-day rental

Intermediate | BMW 1 Series or similar

Reviewed: Mon, Aug 28, 2023

About Drive On Holidays: 9.0 /10

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

About QEEQ: 10.0 /10

You guys are great

A.Kosonogov

Portugal

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Thu, Jul 25, 2019

“In general good experience with the booking”

About Drive On Holidays: 10.0 /10

I've got a brand new Nissan Micra from Drive on Holidays. It took some time to pick up the vehicle since th here was line. However the personnel is quite efficient.

About QEEQ: 10.0 /10