Great service, the car was very new, and they patiently explained the cost details. When recommending insurance, I showed them QEEQ's reminders, and they promptly accepted them.
Picking up, using, and returning the car was very convenient. I recommend buying insurance at the rental location. I booked a Citroën but received an Opel, which was stable even at 160 km/h on the highway. The car had some scratches, but they informed me beforehand. I just handed over the keys when returning.
Booked a Ford, got upgraded to a Mercedes. Awesome! But the service attitude was just so-so. Our drop-off time was 1:00 PM, but we rushed to get there before noon in case they closed. The nearby construction made it hard to find the parking lot. We temporarily parked in front of the store and were told to wait, and then they just closed the door. Maybe this is how they treat Chinese customers abroad. We still haven't confirmed the final charges; the efficiency is quite disappointing.
The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.
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