The service desk attendant had a bad attitude and was very mean with a hint of racism. I was writing my email, which is typically a QQ email for people in China, and she told me not to write my phone number but to write my email. She then directly complained to someone else, saying 'Does she really understand me? She's still writing numbers.' I explained that our emails are composed of numbers, but she said her computer couldn't input numeric characters into the email. How ridiculous.

The service was very attentive and enthusiastic, and the staff were very responsible.

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!

The ALAMO store at San Francisco Airport was easy to find. Showing the printed order, translation document, driving license, and credit card allowed us to complete the process quickly. The staff recommended insurance for $5 per day, which covered glass damage, so we bought it. We took the order form to the parking lot, chose a white Mustang, and the key was inside the car. We started the car and drove off. Someone at the exit checked the order. It was very simple. Returning the car was also very straightforward. It was easy to find near Los Angeles Airport. The staff scanned the car's barcode and issued a receipt with a handheld device, which concluded the process efficiently.

Like: No surprises...got exactly what I reserved and for the price promised
Dislike: The upsell....would of loved to upgrade to a higher class however upgrade pricing were very far fetched....cost more to upgrade 1 class than the total cost of my 2 week rental!