The car pickup process was very smooth, and the staff were very nice. They drove the car directly to the pickup point for handover, so I didn't need to find it in the parking lot myself.
Great service, the car was very new, and they patiently explained the cost details. When recommending insurance, I showed them QEEQ's reminders, and they promptly accepted them.
The service attitude was poor and very impatient. When I had questions about the bill during pickup, they were rude and said if I didn't want the car, I should cancel the order. During drop-off, they nitpicked everything. When I wanted to call for confirmation, they said they were busy and couldn't wait. Overall, this was my first and last time using Hertz.
Scared me with insurance, when itnis a rip off, asked me check the car for extra damage before taking possession and I found plenty more, car not full, no info on parking in Vienna which is essential. Had no more time to waste. Terrible return with no information on where to return in city you can get a ticket just standing still for 20sec, never even looked at possible damages so making big scare at pickup very displeasing.
About QEEQ:10.0/10
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