Generally satisfied

Average. The person at the pick-up location spoke poor English.

Very satisfied. Initially booked a Citroen, but its trunk couldn’t fit two suitcases. They upgraded me to a larger car for free. The car was in excellent condition, with a rearview camera and Bluetooth connection. However, you need a phone holder. The pickup and return were very quick.

оформление произошло быстро, спросили только паспорт и права, карта была не нужна и никакой депозит не платила тоже... но машину, корую я бронировала, не вернули вовремя и мне дали дизель FIAT EGEA 2017г. без доплат, с включёной КАСКО и сказали, можно не мыть! возвращала до 6 утра, в 5:20 сотрудника не было на месте, искали его до 5:45 принятие машины - беглый осмотр я проехала по нескольким платным дорогам, не знаю как теперь будут деньги вычитать

благодаря гаранту снижения цен сэкономила 2,5$ мелочь, но приятно)

The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.

The booking process was clear & efficient