Overall, it was okay. Initially, they told us that the 5008 we booked was not available and upgraded us to a larger car. When we got to the parking lot, we saw they had given us two giant nine-seat Mercedes. Considering our road trip would involve many narrow roads, big cars would be inconvenient, so we declined. Then the staff made a phone call and managed to get us two 5008s. I'm not sure why they said they weren't available before. Returning the car was very quick; they barely checked anything.
Overall satisfied. During pickup, there was only one staff member, which was very slow and took about an hour. Returning the car was quick, they mostly just checked the fuel level and let you go.
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