The car I received was not the same as the one I rented. I rented a BMW 1, but I got a Peugeot instead. There were additional fees as well, which made me feel cheated.

The service was okay, but there were scratches on the car that were not shown in the computer system. Fortunately, I noticed them when picking up the car and informed the staff.

There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.

The rental counter staff kept pushing us to buy insurance and threatened that we would have to pay 1600 Euros for any collision if we didn't buy their insurance. No matter how much we explained that we've already bought comprehensive insurance in our home country, she didn't understand and insisted that we would be responsible for any damages.

We were given a Volkswagen instead, which was nice.