The rental staff had a very bad attitude. The car provided was not the one we originally booked, and they didn't explain how to use the in-car e-toll system. We only found out halfway through the trip that we could use it for toll roads. We weren't advised to check the car upon pickup, and there was no inspection result on the form. This led to a dispute when returning the car as they claimed we didn't meet the fuel tank standard and charged us over fifty dollars for refueling. The staff at return also had a poor attitude and kept saying, 'I didn't rent the car to you, someone else did.'
Because of the extra luggage, we upgraded to a Ford 7-seater for an additional $40 per day. The car was in good condition, and the navigation system synced automatically with my Apple phone. It was an excellent driving experience.
The service at pickup was very poor. We had to verify the address more than 8 times, and the first time they entered the name incorrectly. When we asked for changes, the staff was very impatient. The entire pickup process took nearly an hour. The return process was very quick, and the staff was friendly.
About QEEQ:10.0/10
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