Rented the car for 5 days, picked it up from Izmir Airport in the evening of the first day. The air conditioning was broken and the car broke down again on the third day around 8 AM. Initially thought it was a dead key battery. Spent the whole morning communicating with both the platform and the car company. The replacement car was finally delivered around 1 PM, which had a much better condition with a functioning air conditioner. The staff who delivered the car verbally promised to refund the fuel and time wasted due to the car replacement when returning the car, but subsequent communications were full of excuses, and nothing was refunded.
We've rented cars through QEEQ in the USA, Serbia, Montenegro, and Bosnia and Herzegovina, and it's been very convenient. We've never had any issues. I'm a beginner female driver and had never driven any other car before, but it was easy to get used to this one. I quickly became familiar with it, and although I didn't like driving in China, I loved driving in Turkey because it truly is a paradise for road trips.
Very satisfied. Initially booked a Citroen, but its trunk couldn’t fit two suitcases. They upgraded me to a larger car for free. The car was in excellent condition, with a rearview camera and Bluetooth connection. However, you need a phone holder. The pickup and return were very quick.
Pros: Open 24 hours, very convenient, good car condition.
Cons: Upon pickup, we were informed that the automatic car we booked online was not available and were constantly asked to switch to a manual car, which was shocking. Since we were not familiar with driving a manual car, they provided another automatic car after our insistence. They did not inform us in advance which toll lanes to use on the highway.
Terrible. Only one staff member for car collection, with five groups waiting to pick up cars. We had to wait until everyone had finished before they let us leave the parking lot. What kind of logic is that? The car was given to us with an empty tank and must be returned empty. How are we supposed to manage that? We ended up giving them half a tank of fuel for free. The windshield washer fluid was also empty. The staff member at car return didn't even speak English. Absolutely ridiculous. Avoid this car rental company at Izmir Airport.
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