I was completely clueless and just tried to balance between reviews and price, so I chose Hertz. It turned out to have the longest line when picking up the car. My broken English was not enough, but the staff patiently communicated with me using translation software.
The service attitude is extremely poor. They get upset if you don't purchase additional services, give you a cold attitude, and speak so softly it's hard to hear. They also don't repeat what they say. Very bad experience!
The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.
Pickup time was quite long, not very satisfied. Upon arrival, the vehicle wasn't prepared in advance, and I waited about an hour for the car to be cleaned.
The car was very new, only 6000 miles on it. Although they suggested switching to an SUV, they didn't push when I declined. Returning the car was very convenient, with a shuttle bus taking us to the terminal.
About QEEQ:10.0/10
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