Encountered issues during payment; reserved the car for 10:00 AM pickup but ended up getting it at 1:40 PM. Got stuck in heavy rain and traffic on the way, but thankfully didn’t miss the flight. Although the bank indicated the UnionPay credit card pre-authorization was successful, the counter staff insisted it wasn't and repeated attempts couldn’t complete the process. Later, another staff member who seemed more professional managed to resolve it with a paper contract, and we finally got the car.
I purchased QEEQ's super comprehensive insurance, yet when picking up the car, Dollar defaulted to adding a $79 roadside assistance fee. This is hidden consumption. This has never happened with other companies before.
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