It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

忙しい時期にレンタカーを使ったのかもしれませんが、車が汚れたままで貸されたのはちょっとマイナスでした。

The car very nice..I glad to use your services..thumb up

Like: There are professional guy who can speak english and guide us. Well done!
Dislike: Nothing much, just we cant get the car we reserve for but they do provide other similar car for us