The instructions were clear.

The car was in excellent condition, almost new with only 6000 kilometers. We originally booked a Camry, but it was upgraded to a business class vehicle for free.

This company is large, has many branches, and provides good service.

There were some minor issues, but overall it was good! From Calgary to Vancouver, the one-way fee was a bit disappointing.

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.