Circular staff at Nevşehir Airport were very unprofessional. The rental form had no contact details, and there was no office within the airport. We waited outside the airport for half an hour before the staff finally showed up. This company requires you to write down your credit card's security code, not just a simple pre-authorization! When we tried to negotiate, the staff was very rude. They also charged an extra 29 EUR for one-way rental and 3 EUR for airport fees, despite us having full insurance. Furthermore, they don't have a designated drop-off point at Ankara Airport; you need to contact the staff by phone.

Satisfied

Poor

Both picking up and dropping off the car took forever as there were no staff at the airport at the appointed time. We had to call them after arrival, and someone drove over, but the wait was too long. We made numerous calls and kept hearing 'they'll be there soon,' but no one showed up. Especially during the return, the police asked us to move our car several times. We even suggested parking the car in the lot and handing it over there, but they rejected the idea.

At the airport, there was someone in the arrivals hall to assist with the car pickup. They charged an additional 30 euros for returning the car at a different location and requested a 5-euro tip. Since we arrived at the airport in the early morning, we felt it was appropriate to tip for their trouble. Shortly after leaving the airport, we were informed by a gas station attendant that there was an issue with the tire pressure. Kudos to the gas station staff who filled the tires for free. Given that almost everything costs money back home, we insisted on tipping. After driving for a few hours, one of the tires blew out—a car with 100,000 kilometers on it likely never had the tires changed, as the spare was worn down. We paid 300 lira when returning the car but received no receipt. They said a digital receipt would be emailed the next day, which we have yet to receive. Fortunately, we followed the advice from Zuzuche customer service and got a written proof from them. We are now in the process of claiming insurance. Hopefully, it will go through. We're glad we bought full coverage insurance, as a tire costs nearly 900 RMB. Sigh...