Loved it

My flight arrived in New York early in the morning, and there was only one person at the counter handling car rentals. This person was not familiar with the procedures at all. I had to wait in line for two and a half hours, and it took three hours in total before I could finally drive away.

The customer service of Zuzuche never mentioned that picking up a car at the airport incurs high taxes, which cost me an extra $100. I am very dissatisfied.

Delayed refund of the deposit.

Do not use this company. They won't inform you about many details before you pick up the car. They just try to sell you stuff. I realized I was scammed for nearly $300 when I returned the car. I admit I didn't read the contract carefully. They only provide a contract and a process, not convenience and service! They target non-English-speaking Asians and set traps! If you must use them, make sure to read every single line of the contract before signing! Understand everything clearly! They only follow the contract, there's no service! Their service hotline doesn't work on weekends. Even when I got through, it was just processes and contracts. Once you sign, you're out of luck!