Overall service was quite good, and the car's condition was decent. However, Barcelona is more suitable for smaller cars, this one was a bit wide, especially for turning in parking garages.
The deposit from this rental company is extremely high, up to 1200 euros. The staff will recommend buying full insurance for 92 euros to avoid the deposit, but if you refuse, they won't push it. This full insurance seems to be a standard price because later in Tenerife, I rented directly from Hertz and full insurance was also nearly 90 euros.
Additionally, there's a 108-euro deposit for a full tank of gas, which must be charged to the registered driver's credit card and cannot be paid in cash. At that time, my credit card reached its limit, so I had to buy the full insurance. Adding the full insurance purchased on QEEQ, I ended up buying insurance twice.
The staff at the car pickup was very friendly. Since there were times when we couldn't understand each other, we went back and forth using translation software, which took quite a bit of time, but he was very patient. The car provided was a DS model, though I don’t know the specific version. However, the car had numerous scratches. As it was my first time renting a car, I had read online that you should be very meticulous about documenting scratches. Due to the large number of scratches, we spent over 40 minutes just taking photos. After picking up the car from the basement level 4, we communicated with the staff, who said we only needed to take photos and didn’t need to add anything to the contract. He assured us that as long as there were prior photos, any issues later wouldn't be heavily pursued, and this turned out to be true. The car was given to us with a full tank of gas and a remaining range of 560 kilometers recorded. When returning the car, we refueled to full at a gas station very close to the store, but the remaining range showed only 540 kilometers. There was nothing we could do since it was already at full capacity. At the time of returning the car, no issues were raised, but later we discovered that 8 euros had been deducted from our credit card deposit! We suspect this was due to the 20-kilometer discrepancy. Keep in mind that in Europe, one liter of gas costs just 1.6 euros, and we had already refueled fully.
About QEEQ:10.0/10
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