CAR RENTAL REVIEWS ON RECORD GO IN BARCELONA

Not bad

We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .

Booking via QeeQ was quite smooth ; though I bought comprehensive insurance too via QEEQ I was told by recordgo that it does not cover full insurance if I had cross border journey ; which was what I needed . At the end , to be on the safe side I bought insurance from RecordGo as I wanted piece of mid when I crossed the border into France . Perhaps I need to be more careful with insurance coverage on cross border journey and full support

The car received was significantly different from the one booked. The car was too large, making it unsuitable for driving and parking in Barcelona's city center. The pickup location's parking area was very tight, making it difficult to navigate turns. A 1000 Euro deposit was required at pickup, which was not mentioned during the booking.

The service is very professional, with detailed explanations of each charge; no mandatory fees.

The new Yaris Cross has less than 1500 kilometers.

Very satisfied

There was an issue with the fuel gauge. The pump stopped when refueling was supposed to be full, but I added 5 more euros of fuel. When returning the car, it still showed a bit less. The staff said they would verify it with a colleague, but then got busy with other things. We didn't have time to wait as we needed to catch our flight, so we took a photo and left. A week later, they still hadn't verified it. They could at least refund the undisputed part of the fuel charge! Verify the disputed part! But no, they just drag it out! 108 euros, not a cent refunded! Luckily, I took a photo of the fuel gauge when I left, as evidence. Otherwise, with no proof from the staff, where would I go for customer service? Now their response is just to wait! Who knows how long that will be!

Record Go is the worst car rental company I've ever encountered. The service attitude is extremely poor, and they discriminate against Chinese customers! When renting a car, they refused to accept our international driving permit and insisted on us providing a Chinese driving license. We never carry our Chinese driving license abroad; we always bring an internationally notarized and translated driving permit. Other companies accepted it, but they didn't. Because we didn't buy their insurance, they intentionally removed the tow hook cover in the front of the car and claimed we damaged it to make us pay for it. The staff was extremely rude and had no smile or courtesy!

It's acceptable.

Good

There were hidden charges during pickup. They clearly stated that without purchasing €131 insurance, they would provide an old car. Indeed, I got a car with almost worn-out tires, which made a lot of noise and vibrated heavily. It was a nerve-wracking drive.

Excellent. The staff were very friendly and chatted with me while handling the paperwork, making the whole process very pleasant. Although I didn't get the Fiat 500 I wanted, they gave me a new Toyota Aygo that had only run 1000 km.

This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.

Toyota yaris hibrido da 28 km/l

Average

Very satisfied

Overall service was quite good, and the car's condition was decent. However, Barcelona is more suitable for smaller cars, this one was a bit wide, especially for turning in parking garages. The deposit from this rental company is extremely high, up to 1200 euros. The staff will recommend buying full insurance for 92 euros to avoid the deposit, but if you refuse, they won't push it. This full insurance seems to be a standard price because later in Tenerife, I rented directly from Hertz and full insurance was also nearly 90 euros. Additionally, there's a 108-euro deposit for a full tank of gas, which must be charged to the registered driver's credit card and cannot be paid in cash. At that time, my credit card reached its limit, so I had to buy the full insurance. Adding the full insurance purchased on QEEQ, I ended up buying insurance twice.

No queue on that day, very lucky, after I was done, 5-6 people were in line.

Average, not a pleasant experience. Recommend choosing another rental company.

Pretty good