Alamo said there have missing rope in the trunk

Requested a manual transmission. Were given an automatic. Pick up process took so long that we took what we were given. Very disorganised - staff had no idea which car our key belonged to. Actually walked round the car park till a car opened! Long queue of customers when we came to drop car back but they kindly let us walk through & just gave the key to lady behind the desk.

Very smooth booking process although it sadly doesn’t carry through to the actual collection of the vehicle.

My reservation was forcibly canceled without my consent due to a train delay. They even required me to specify the car model to cancel the reservation.

There was no one in front of me, so I didn't need to queue.

I was delighted to be offered an automatic car. I hadn’t specified this. The staff were charming & helpful.