The staff were friendly, but the card they brought couldn't complete the authorization. I had to go back home to get another card, which wasted a lot of time. It's best to be well prepared in advance.

Promised a Mercedes but got a Kia instead. Staff insisted it was the same category, but the difference is huge! The drop-off point was terrible, didn't see a single staff member. Had to park the car myself and return the keys to a store 300 meters away, and had to queue with others returning their cars. No luggage carts around the parking area either. Thankfully, I checked in my luggage at the airport first before returning the car, otherwise Hertz would have made it a nightmare!

The staff at the Bergen rental office were quite nice, and we didn't face any issues when returning the car. However, the next afternoon we received an email notifying us of multiple unknown damages to the car. During the four days of rental, there were no accidents or collisions at all. Receiving such a notice made us feel deceived. We emailed them the next day, but a week passed without any response. After returning to Taiwan, we emailed the service offices in Norway, Sweden, Finland, and Denmark, and only then did we receive a reply saying, "We have received your email." There was no information on how they would handle the situation. This is terrible!