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Live chat Email us Service Code: 3354330185
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3354330185
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Reviewed: Sun, Aug 11, 2019
About AVIS: 2.0 /10
I booked an SUV, but got a Skoda instead. They said there were no SUVs left in the same category... Okay, I accepted it. On my way, the parked car was hit by a blue Golf, which was entirely the other party's fault. When I returned the car, I filled out the necessary forms. They said it would take about three days to confirm the responsibility with the other party's insurance company and send me an email, but there was no follow-up... Then I discovered that my credit card was charged £422 for all the car damages... Zuzu Car said they would contact the rental company, but there was no response. Finally, I had to email Avis myself, and they replied saying the investigation was still ongoing... There's no telling when the money will be refunded...

Relevant Reviews on AVIS Edinburgh City

Natalie Springhall

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Reviewed: Mon, Jan 3, 2022
About AVIS: 6.0 /10
Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!

Beatrice Daisy

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Reviewed: Sat, May 11, 2019
“Edinburgh - Fort William - Glenfinnan - Fort William - Portree - Dunvegan - Inverness - Edinburgh”
About AVIS: 10.0 /10
Very good. I actually got a Vauxhall Mokka 1.4. The car was very new and in great condition. No upselling.

Sophia Cook(e)

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Reviewed: Wed, Jun 20, 2018
“Isle of Skye”
About AVIS: 4.0 /10
The rental company service is mediocre, long waiting line, booked an SUV but got a standard sedan instead, and was told it's the same class. I booked more than two months in advance.

Harlan Law

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Reviewed: Mon, Oct 20, 2014
About AVIS: 8.0 /10
The vehicle was in excellent condition and the service was very good.
About QEEQ: 8.0 /10

Beau Bentham

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Reviewed: Thu, Oct 22, 2015
About AVIS: 10.0 /10
Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.
About QEEQ: 8.0 /10

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