The service lady was not enthusiastic and impatient.
She was not diligent, I didn't rent a GPS but she included the charge in the bill, $67.
Unprofessional, no one knew how to set up the GPS in Chinese, initially wanted to rent but then cancelled.
Pushing unnecessary insurance even though I already bought comprehensive coverage.
The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!
Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!
About QEEQ:8.0/10
EasyRentCars were fine.
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