The service staff were very polite, especially the male staff.

Easy and fast pick up. Multi language staffs available for customers from different country. Received message in advance on pick up notice. However, there r 2 things I haven’t experienced with other rental company before. First, I have been asked to return the car in sharp( I set my return time at 9:00am). Any delay will cause voided on the insurance. When I ask to extend my return time to 10am for flexibility, I have been told to charge 1100yens for the insurance. I can’t believe a car insurance is counted by hour not by day. Second, the fuel policy is full to full but I have also been asked to provide receipt for proof. These r the strange policies I have never been experienced

As good as usual

The staff can fairly communicate in English and provide good service. It would be great if car pick up location is nearer to the airport.

We have to wait around 30 min till service van come and wait till the other family come. The car has scratches all round the car. When we return the staff didn’t use service car to sent us to airport. He ask us to sit together (5 people) ask my son to sit on my lab and the luggage on my wife lab too. We refused so he bring the van to sent us to airport as standard. Not even say sorry. Very pool services

スタッフの方がとても親切で気分良く旅行が楽しめました！

安くてとても良かった。