1. Received a different car from the one I booked;
2. At return, they found scratches on the rear door and charged me 350 Euros—I am sure there were no scratches during my rental. Probably got scammed as I didn't check thoroughly in the poorly lit parking lot when picking up the car. I reported this to the rental platform, suspecting fraud, but got no feedback;
3. Nine months after returning the car, the rental company charged my credit card 105 Euros (35 Euros x 3), claiming these were 'service fees for notification of three fines as per the rental agreement.'—The rental agreement is dozens of pages long and in Italian. Such significant charges are hidden in the fine print and not highlighted. Shows the nature of this company;
4. The rental company informed me that the fines would be mailed to my address and I must pay them within certain days of receipt. However, the address they used, for which they charged the service fee, is nearly illegible and invalid. They never communicated or confirmed the address with me. The fines will definitely get lost, causing delays in payment and resulting in additional large bills. Typical southern Italian police behavior;
5. Each of these fines has its own issues, which I won't expand on, and range from 170 to 700 Euros each;
6. Besides, usually, the pre-authorization is lifted 1-2 months after car return, but it's been nine months, and they still have my credit card on hold.
I've reported this in detail to the rental platform. Surprisingly, the platform staff took the rental company's side immediately without further investigation or communication. Waiting to see how the platform handles this dishonest company. Will post on social media to warn others.
Conclusion: Choose major rental companies and book directly.
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