The service was excellent. They provided a handbook to handle various situations, and email responses were very prompt. Shuttle service to the airport was arranged when returning the car. The vehicle condition was great, overall a perfect experience!
I just asked if I needed to add extra insurance, and they said no, so I picked up the car. When returning the car, I had underfilled the fuel by half a tank and offered to pay some money, but the staff said it was okay. This rental company feels very honest and straightforward, with no tricks.
Here’s a polished version of your feedback for posting on a third-party website:
I had a disappointing experience with RentalPlus regarding their airport pickup service at Milan Malpensa on February 29, 2025. Upon arrival, I followed the provided instructions and called their office, where a representative directed me to Arrival Gate 5 and asked me to call back for pickup. However, after reaching the designated location, my repeated calls (at least 15 attempts) went unanswered.
Left without assistance, I had to arrange my own transportation via Uber to their office, costing me €30. When I arrived, their staff acknowledged the issue and suggested I reach out for a refund, but I have yet to receive any resolution.
This experience was frustrating and inconvenient, and I hope RentalPlus improves their communication and reliability for future customers.
The staff provided excellent service during both pickup and drop-off. The car was upgraded to a Ford Tourneo, which was a new car with just over 8,000 kilometers.
The staff at the rental company was quite helpful. However, the car model was changed from a Ford to a Volkswagen Taigo, though they said it's the same category. That said, the car was in excellent condition.
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