Many car rental companies are located together. First, you need to get a ticket number and wait for a few turns, which took about ten minutes. Pretty quick. The staff on site were very friendly and didn't aggressively push insurance; they simply asked whether I had insurance, as driving on narrow mountain roads like those in Amalfi or Sicily might make it necessary. This time, they emphasized the need for an international driving license and mentioned that it could result in a fine if the police checked and you didn't have one, so it's important to take note for next time. After signing the waiver and acknowledgment form, the process went smoothly. Since I had reserved a Q5, a luxury car, they kindly asked to register my return flight details as well. It seems this requirement for an international driving license and return flight information is related to renting luxury cars; I didn't encounter this in other countries before. Just sharing this as a friendly reminder to others.

Overall, quite satisfied. Make sure to scan the QR code to queue as soon as you arrive at the store, otherwise you might have to wait for a long time. I stood at the store for five minutes before noticing the sign and ended up waiting 40 minutes to be served (you can also pay over 40 euros to skip the line). When picking up the car, I was given a rental agreement, but it was blank with no damages marked. The staff said that all records were in the system. The actual mileage didn't quite match, but since I had unlimited mileage, I didn't worry about it. The counter staff only handed me the keys without accompanying me for a vehicle inspection. Therefore, I strongly suggest thoroughly inspecting the car and taking photos of any damages before driving off, as the staff will conduct a detailed inspection when you return the vehicle. Also, if you're renting a 9-seater vehicle, make sure to confirm the vehicle's height. This is important for clearance limitations and to avoid issues with certain parking garages. Damage caused by height restrictions is not covered by insurance. When I rented the car, the staff didn’t inform me, nor was there any reminder inside the vehicle.

This is one of the bigger companies around, the pickup and drop-off were quite fast. They charged a 650-euro pre-authorization, which I think hasn't been released yet. Overall, a good experience. Italy is very suitable for self-driving, except for the high parking costs. For experienced drivers, the basic insurance is usually enough, no need for full coverage, as locals drive and park very orderly. A word of caution, this parking lot can be tricky. After picking up the car, the rental company's parking area will issue a parking card. When you leave the parking building, you should insert the card into the machine for automatic gate open. However, it didn't work for me, so I had to call for manual assistance to open the gate. As a result, it continued to count as if the car was still inside, and I only noticed in the evening in Naples, ending up paying a 33-euro parking fee. In such cases, after exiting, immediately park on the side and use the 'easy parking' app provided on the receipt to scan and pay quickly.

Overall, very satisfied with the service. QEEQ customer support response was quick and professional. The Rome airport branch was easy to locate by following the carrental signs. The car pickup process involved no upselling; the car provided was new with only 7000 kilometers on it. The trunk was much larger than a Golf. The return process was efficient; just had to sign and leave. Paid a €200 deposit on pickup, which has not been refunded yet.

Overall okay, this is one of the larger rental companies and is quite easy to find if not for the return instructions from QEEQ. The issue is they never answer the phone, and you have to figure everything out on your own.