They claimed to have Chinese-speaking staff, but there were none. Also, no one was holding a sign for us at the airport on time. I had to run back and forth by myself for a long time.
Quite old car with 3 dents. Instructions for using in-built GPS not clear as in Japanese. I do not like counter staff aggressively selling me insurance when I don't need it. Have to go back and ask where car key is before driving. Worse is I was advised to return car one day earlier as my flight is 9:10 am while car rental opens at 8 am. What they should have done is advise I check in at airport earlier, then return car, then take their free shuttle back to airport to board plane. Quite unpleasant for me to drag luggage for more 1 km to take public transport to Naha Airport on the day of my departure.
Our flight have been delay 4 hours, then when we rent our car, they charge us 1 more day. No fair.
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