Average, indifferent towards Chinese customers. The car was relatively new but the wait time was long as they were still washing the car. Shouldn't the vehicle be prepared well in advance for customers? Overall, be cautious with this company.

The service was very professional, the car was clean with no odors. The process was quick.

Can't connect

The reception staff were very friendly, but they were not very familiar with the QEEQ pickup order. We arrived slightly earlier than our scheduled time, and the quote given by the staff was significantly higher than our booking price. After pointing this out, they explained it was because we arrived early, and then made the correction. During this trip to the US and Canada, we rented cars three times, two of which were with AVIS. Both times we arrived slightly early and encountered the same situation. The US is a credit-based society; no one checks the car's condition when picking up or returning it, which we are not quite used to. Nevertheless, this mutual trust feels great.

Overall good.