They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.

The price tracking feature is fantastic, it reduced the price by a couple tens of dollars.

Extremely satisfied.

I recently rented a car from Hertz in Los Angeles and Seattle. They had plenty of new cars, with the one I got only having 3000+ kilometers. But when I rented from Avis in Vancouver, they had fewer cars and suggested we pay for an upgrade. The car I got had over 16000 kilometers already. The main issue was that I booked a Chrysler 200, a mid-sized car, but at pickup, the staff suggested an upgrade which I declined. They then claimed they did not have my booked model and tried to give me a small Fiat instead, saying it was a similar model. I refused and they pushed for a paid upgrade. After insisting, they finally provided a Chrysler 300. In conclusion, I am very dissatisfied with the service from their staff.

AVIS is excellent. Both my husband and I drove, and there were no extra charges. However, the previous rental company, ALAMO, charged CAD 10 per day for adding a second driver. At AVIS, the car model we booked was not available, but they found us a much newer 8-seater 6.0L GMC within an hour. It was much better than what we originally reserved, and they didn't charge extra. Very trustworthy!

Too expensive