1) The car was different from what I chose and expected. 2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!

Very convenient, excellent service.

The trip went relatively smoothly, but the service wasn't as good as AVIS. AVIS has a guide in the return area, but BUDGET didn't.

The rental process is very convenient. Just provide the order, driver's license, and translation, and it's quickly processed. When picking up the car, they directly tell you the location, and you go there yourself, completely self-service. Returning the car is just handing over the keys, and no one checks the car. Very convenient.

Friendly and attentive service, taught me how to use the car.