The staff's service was very poor; it took them half an hour to install the baby seat... very bad. The service attitude at the pick-up location was particularly bad, extremely bad... I will not book Hertz in Dubai again.

Very average, it felt completely different from the Hertz I rented in the US!

The service attitude is great.

The staff were very friendly and helpful.

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.