Satisfied

When you pick up the car, the inspector quickly glances and asks you to sign. However, at drop-off, they bend down to check every inch, especially the undercarriage, for any scratches. My car was inspected like this; no scratches during my rental period, but the inspector claimed there were scratches upon return and wanted to charge me! Nowhere to argue.

Good service

Excellent customer service

① I rented a Honda Accord but got a small Kia SUV instead, which is not the same class. ② They added a damage insurance fee of around 3000 RMB without informing me. After I refused and discovered it, they required a 6000 RMB deposit, saying it would not be refunded for any damage. After communicating with Zuzuche, they told me I did not need to buy the insurance, and in case of any issues, they would reimburse me after I paid first. ③ When checking the car for scratches, they almost used a magnifying glass.