1. Since their store was closed, we had to wait for their staff to come for both pick-up and return, which was very inconvenient. 2. The rented car was in poor condition; it broke down on the first day, with smoke coming from the hood. We waited for road assistance for an hour. 3. They tricked us into renting their ETC, claiming we couldn't use the highway without it, which cost 50. The extra money in it wasn't refunded and seemed to go to them! This feels like a scam company! A scam company! A scam company! I strongly advise everyone not to rent from them! If you need to contact customer service, you have to wait for half a day for a response!

Good

Despite our flight being delayed, the car rental company's customer service promptly answered our call at 1 AM and assured us we could still get the car later. Both the car pickup and return were handled swiftly, and even when we had a flat tire during the journey, they checked the car quickly and didn't cause any trouble. The service attitude was excellent, and they were very considerate towards customers. Highly recommend.

I have been renting from Galaxy for few instances and previous trip I switch to another car rental thinking that most of the car rental are the same. Full of disappointment from other car rental providing bad car conditions (old and dirty). This trip I switch back to Galaxy Asia and through comparison you will realised the differences. I will continue with Galaxy Asia and hope they will continue with such good service and quality car.

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