This satisfaction is for the car rental company, definitely not for QEEQ; a frustrating car rental experience. Picked up the car in Toronto on November 1st, had pre-booked for a one-way rental, but was told at the counter that the one-way fee of nearly 3000 CAD wasn't included, even though we clearly paid QEEQ, which included the one-way fee. We called the clueless customer service in China and they confirmed with the car rental company, but the car rental company was sure the one-way fee wasn't included and even showed us the order. QEEQ customer service said it might be an internal issue, which delayed our trip that day. QEEQ's mistake is extremely low-level for being in a foreign country! Please share widely for resolution!

No smiles at all, very poor attitude.

National were very helpful and even upgraded our car. Very easy and professional throughout.

Easy to book and we are sure we got the best value.

National should include spouses as free second driver like most companies do.

Far cheaper than trying to book through National or other companies direct! Also better availability, was a real help!

Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.