Terrible service, each of the two locations only had one staff member. No one was there to inspect the car upon return; I had to leave the keys in a drop box. A month later, they emailed saying there were scratches and demanded 400 euros. I filed official complaints and through various channels. After a month, they told me it was a system error. Now, four months later, they still haven't returned my 250 euro deposit, claiming it was a normal charge and non-refundable. I am still filing complaints.