There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

The wait time was short, but we didn't get the selected car model. Three people in a business class vehicle were very inconvenient!

Rented a two-door Chevrolet but got a Corolla. The car's condition was good.

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.

all good except the GPS system that I rented was without charge and had some difficulty driving in a strange city and GPS died on me out of the gate- was fine after I put a full chage on it

did everything as promised all good