The rental company colluded with thieves and did not warn renters in advance, leading to tires being slashed and everything stolen within just 30 minutes by gangsters who slashed the tires twice! When we returned to the store for help, they only shirked responsibility and said the rental platform should be accountable. Absolutely disheartening. Trash Hertz knew their cars have rental company logos, attracting thieves, yet did nothing to prevent it. They pushed all the responsibility away when incidents occurred. Don't choose Hertz.

Very satisfied

No car was available, so Hertz provided one, but they required an additional insurance purchase.

I had already paid in full, but the Hertz staff at the store canceled my car because I arrived late, and asked me to pay extra for a more expensive car. When I called QEEQ's Chinese customer service, they said they could not control Hertz and I needed to negotiate myself. I feel that QEEQ offers very low protection for customers, and Hertz is poorly managed with intentional price increases. After I insisted, they admitted I had paid in full and had to reserve the car for me. Even if I didn't pick up the car, it was still mine. Eventually, they provided a car of the same class, which proves they had a car but didn't want to give it to me initially. Their behavior was very malicious.

Very satisfied with the service provided by this company. The service was quick, friendly, and trustworthy. They upgraded my manual car reservation to an automatic without any extra charge. The car was new, clean, and well-maintained. The car exchange and paperwork were faster than I expected. I will definitely use them again next time. Thank you for their excellent service!