The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.

The overall service was excellent. I've rented cars many times in London and tried several companies. Enterprise is one of my favorites. Many thanks to the QEEQ app for timely notifications, which are very helpful for forgetful or procrastinating people like me.

Both picking up and returning the car were smooth. They didn't push additional insurance once we informed them we purchased full insurance through the QEEQ website. The car's condition was excellent.

Very bad. They didn't require a tire inspection when picking up the car and tried to sell us scratch insurance, which we declined. Upon return, the inspector claimed there were scratches on the tires and said they would deduct from the deposit card for repairs (basically, they were going to replace the tires). No argument worked; we demanded to confront the staff who handed over the car, but they ignored us.

Easy pick-up process