Arrived at the counter, provided the order information and driving materials, and got the paperwork done quickly. They didn't ask you to buy their insurance. The service was excellent.
Average. When returning the car, I reversed it under poor lighting conditions, causing a minor scratch about 3mm on the rear taillight. The female staff member assessing the damage claimed a repair cost of 440 euros, which seemed excessive even though I had purchased insurance. I argued against it, and later a male staff member checked the situation and said the company would evaluate the repair cost reasonably, likely not as high as initially quoted. I hope the car rental platform can mediate this issue. Personally, I believe replacing the part wouldn't cost more than a few dozen euros. I have taken photos as evidence.
The service was very satisfying. Although the staff's English wasn't great, they explained things patiently. The entire process went smoothly with hardly any waiting time.
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