Great! Located right in the T2 terminal bus station, very easy to find. Arrived an hour early and smoothly picked up the car. The attendant was waiting in the parking garage when returning the car.

It's okay

1. Since their store was closed, we had to wait for their staff to come for both pick-up and return, which was very inconvenient. 2. The rented car was in poor condition; it broke down on the first day, with smoke coming from the hood. We waited for road assistance for an hour. 3. They tricked us into renting their ETC, claiming we couldn't use the highway without it, which cost 50. The extra money in it wasn't refunded and seemed to go to them! This feels like a scam company! A scam company! A scam company! I strongly advise everyone not to rent from them! If you need to contact customer service, you have to wait for half a day for a response!

Our flight to Kuala Lumpur arrived quite late. After paying an extra 150 MYR for the late fee, we successfully picked up the car. It was a small car with 140,000 kilometers on it. Honestly, you wouldn't find such high mileage cars being rented out in our country. We used it for three days and it was just about okay. We rented a local Touch 'n Go card for toll payments, costing 30 MYR for three days. We ended up over-recharging it, and couldn't retrieve the balance. When returning the car, the remaining balance was still on the card, so make sure to load less as toll costs are cheap. The main issue was returning the car; we made more than 20 calls with no answer, causing our flight to be delayed. Ultimately, we left the keys at another rental counter, which had much better service. They later explained that they missed our calls because their phone died. It was a frustrating experience and it seems like Southeast Asia is not yet ready to properly welcome tourists post-pandemic.

I arrived at the counter at 4 PM but no one was there. When I called, only the first call asking for the address was answered, the next seven or eight weren't picked up. I waited for more than 20 minutes. The staff at the next counter even helped call them. They finally arrived late. When checking the car, they said even the tiniest scratches or dents would cost hundreds of ringgits in fines. When I rented in Langkawi, it was never this serious. I was so scared that I recorded a video and made them note every tiny scratch. When picking up the car, I asked about getting a Touch & Go card for the highway. After explaining, they offered to sell me a colleague's card for 58 ringgits, including 43 ringgits of toll credit! Did they think I was stupid? They were making a 5-ringgit profit off me. I refused their offer, and they said there was no markup, it was the same price. I want to alert my friends from China not to be scammed. A card only costs 10 ringgits. Buy it from the far-left lane when entering the highway for 10 ringgits, and then top up with cash on the far-left lane when exiting. A round trip from Kuala Lumpur to Melaka is just over 30 ringgits, not 30 ringgits one way. Don't top up too much. If you run out of money, use the leftmost manual lane. Malaysian highways are very cheap, costing less than 20 cents per kilometer. When returning the car, we arrived at the designated parking lot at 7:50 PM. The three contact numbers all claimed 24-hour service. We called each number several times and finally got through after ten attempts. We waited another ten minutes for the staff to arrive. What if we had a flight to catch? This wasted so much time. Extremely dissatisfied. Will never rent from this company again.