Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.

Didn't get the price drop

The store is small and there are limited car models. The interior is very dirty.

They are sneaky, crucial payment terms are not explained. They talk about all the services that don't require payment, but make you sign for $845 insurance, hidden in very faint print. Lesson learned!

The front desk staff in New York was a handsome young man. He was very nice. The car model I wanted was unavailable, so he upgraded me to a premium model for free. However, I felt it was a bit large and was hesitant. Just then, a small car returned. I asked to switch, and he immediately helped me change the booking without any fuss. He also reminded me to drive safely and informed me that half a tank of fuel was sufficient when returning the car. This red Kia Soul is really great to drive.

The major brand is reliable and straightforward. However, the originally reserved SUV was replaced with a business car, which wasn't as easy to drive.