Satisfied, we opted for an upgrade and paid an additional 15 euros per day to upgrade to a Volvo XC90, which is much more spacious and convenient for luggage.

We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.

Great service. The car was new, the model was correct, and the service was excellent. Very trustworthy.

After returning the car, we received very few damage receipts and information about the subsequent repair process, which made us feel very worried and uneasy.

They rented us a car without working headlights. We discovered the problem on our second evening (of five day/nights) and had to drive back on tiny Irish roads with almost no lighting. It was terrifying. When I called the next morning, they told me to go get them fixed and that I would be reimbursed. We were in a tiny village on holiday so we just decided to forgo that experience. We didn't drive at night again but that was quite inconvenient. I would like to get a partial reimbursement since I do not consider this a fair or reasonable rental situation.