We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.

After returning the car, we received very few damage receipts and information about the subsequent repair process, which made us feel very worried and uneasy.

The damage assessment took too long.

Staff was excellent, no hassle, easy pick up and drop off, provided shuttle service directly back to airport hotel after drop off.

Like: Excellent care from staff
Dislike: Nothing