Satisfied

The lady at the pickup service was very nice and even upgraded our car for free (mainly because the original car would take time to be ready, and she was kind enough not to make us wait too long). Initially, there was an attempt to sell us insurance, but when we said no, they did not push further.

Quick and simple car pickup and return, no excessive upselling

We picked up the car at San Francisco Airport on December 28, 2014. The front desk was an Asian guy who didn't speak Chinese at first, but suddenly spoke it when he tried to sell me additional insurance, fearing I might not understand. We originally reserved a Ford Edge, but it was not available upon arrival and we were offered a KIA SUV. I said I didn't like KIA, so they finally gave us a Chevrolet Captiva for the same price. Later, I realized the Captiva is a compact SUV, while the Edge is a standard SUV, and there should have been a price difference, but we were in a hurry and didn't notice. When driving on Highway 1, a small rock chipped the windshield, but it wasn't noticeable unless you looked closely. We didn't mention it when returning the car in Los Angeles, and the return went smoothly. Overall, I'm satisfied with AVIS, but the front desk service at San Francisco Airport could be improved.

We rented cars from this company for three separate legs of our self-driving trip in the USA. We chose this big company for its reputation, and everything went smoothly.