7.7 /10 Good
Reviewed: Saturday, November 23, 2024
I have been charged 435 US dollars outside of my already paid amount for this reservation.
174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized.
ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED.
Please have this reversed.
Read More >M.Gerberoff Juri
San Francisco
9.7 /10 Excellent
Reviewed: Saturday, November 23, 2024
Estuvimos más de hora y media hasta que nos atendieron en el mostrador para darnos el coche
Read More >7.7 /10 Good
Reviewed: Saturday, November 23, 2024
The service was excellent but vehicle condition was poor!
We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
AVIS gave us a Passenger Van that broke down suddenly on the morning of 25-12-2025 in the mountain of Bryce Canyon, Utah. AVIS left us stranded in a cold place. We had to seek the assistance from the Park Rangers to transport my family of & and luggage down to the town centre in Bryce Canyon. AVIS did not offer an immediate replacement vehicle. We had to find a hotel on our own for the night. The next day, we had to seek help to find transport from Bryce Canyon to Las Vegas. The costs of transport was exorbitant at USD1,500-00 due to a long distance as the taxi had to come from Cedas City (95cmiles to Bryce Canyon) and from Bryce Canyon to Las Vegas (265 miles). AVIS has a branch in Cedas City, Utah but was not willing to offer an replacement vehicle or offer any temporary transport to Cedas City. We had not only had to pay the taxi fare ($1,500.00) and hotel (about $276) but also lost almost 2 days of tour time.
AVIS did not even offer ANY ASSISTANCE on our ordeal. When we requested on numerous times for the reimbursement of taxi fares & hotel costs, AVIS only offer 3 days rental on next visit and $100 after appeals.
When we return the van to AVIS in San Francisco Airport, we met the Manager, Ms Autumn Post, who promised us that she would look into our reimbursement requests. We emailed on 2-1-2024 to Ms Autumn, detailing our ordeal and receipts of taxi fares & hotels, until now, we have yet to hear from Ms Autumn. We felt disappointed and angry with the very poor service standard by AVIS.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges.
It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.
Read More >Warner Sassoon
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
All rental companies at San Francisco Airport are in one location, making it very convenient. Plus, AVIS car pickup is on the first floor, which is great. The first staff member we met insisted there were no Mustangs and kept pushing us to upgrade. We went to the car lot and saw numerous Mustangs, so we talked to a different staff member and finally got a Mustang! Los Angeles Airport is not like this – each company is quite far from the others.
Read More >Hayden Johnson
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
I didn't have a good experience with AVIS. The staff seemed to take advantage of customers whose English wasn’t very good. After waiting in line for over an hour, the attendant said he needed to find the car. About 15 to 20 minutes later, he returned and asked how many people and how much luggage I had. I told him the truth and he said he would get me a bigger car. I asked if the upgrade was free, and he nodded. When handling the paperwork, I had some questions about toll fees, so I asked for a Chinese-speaking representative. I also asked her about the upgrade, and she said it wasn’t free; it would cost $17 more per day. I immediately requested no upgrade. The initial male attendant pretended to confirm this and then told me that my reserved car was unavailable and that he had to give me an upgrade, which would cost a total of $14 for 11 days. Since we had already waited a long time and my elderly companions were very tired, I agreed. Later, I found out the Ford Flex they gave me was actually less spacious than the Chrysler Town and Country MPV I originally booked. In summary, it felt like a scam.
Read More >Vera Robbins
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Picking up the car in San Francisco was very convenient, possibly because it was early and there were no queues. Chrysler's Town and Country has immense space; it fit our group of 5 people, 5 large suitcases, and 2 small suitcases. Truly an American car—big!
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
We rented cars from this company for three separate legs of our self-driving trip in the USA. We chose this big company for its reputation, and everything went smoothly.
Read More >Jodie Vaughan
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
I was initially greeted by an Asian guy who seemed to be in a bad mood that day and was very rude, so I complained and got someone else who was okay. Everything else was great - the process was simple, no upselling, the car was in good condition, and both picking up and dropping off the car were very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Large company, no mandatory charges, easy pick-up and drop-off procedures.
Read More >Lance Eipstein
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
You need to wait in a long queue to pick up the car
Read More >Ferdinand Bart
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Convenient and fast, good quality cars that are relatively new, and the car use instructions were explained patiently. However, it is still advised to adapt to the car a bit before hitting the road.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Renting a car is easy, the vehicle was as specified, in good condition, and the service was excellent. They offered roadside assistance. Returning the car was smooth.
Read More >Edmund Waters
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Returned at the Avis LAX location. It has poor reviews on Yelp, but when I went there, it was not crowded and quite okay.
Read More >Albert Irving
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
The San Francisco airport branch is easy to find, accessible via the blue line shuttle. There are a lot of people in line and the wait time is relatively long, but the prices are comparatively low. The cars provided are new, and the sales agents will try to sell you various insurances. Overall, I'm satisfied.
Read More >Ursula Landon
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
No car of the same class, had to pay for an upgrade! They said it was because of peak season.
Read More >Todd Southey
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
After all, it's a big company. Although Doller's prices are a bit high, their vehicles are new and in excellent condition. Our rented car surprisingly accommodated eight large suitcases and several small ones.
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
They explained the car model I booked clearly, so it was acceptable.
Read More >Jenny Carrie
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The service attitude of the sales staff and manager when picking up the car was extremely poor! They probably saw my Chinese face and assumed I wouldn't upgrade my insurance. They deliberately suggested my reserved model was unavailable and offered a downgrade instead of an upgrade. In fact, they had my reserved EDGE ready. After expressing my strong dissatisfaction, they still had an arrogant attitude, saying their store handles thousands of cars daily and can't meet all order requests. If I didn't agree to the downgrade, I would have to wait for a returned vehicle. Another sales representative found an excuse to get the car after seeing my anger. When I picked up the car, I noticed many different models in the parking lot. It felt very much like customer discrimination. It was an infuriating experience, especially since the flight was delayed, making it past 11 PM, and I had to argue at the counter. Although it's rare to see such outbursts abroad, not fighting for your due benefits means you'll get nothing. On a positive note, the vehicle itself was very satisfying, with great power and handling.
Read More >Suzanne Clarissa
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
The San Francisco airport location was extremely busy; we waited for almost an hour. The staff were inefficient, and I saw one woman chatting away with a customer, completely ignoring the line behind. Although the rental cost through zuzuche was 1250 USD, we added insurance for about 90 USD, making the final bill 1420 USD. The staff tried to add various insurances, and you have to negotiate yourself. It's quite troublesome, especially if your English is not good.
Read More >Abner Timothy
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The cars from Avis in San Francisco are not very new. When I went to pick up the car, they informed me that the reserved model was not available and gave me a very old Ford instead, claiming it was the only similar model available. If I wanted to change cars, I had to pay extra. I saw many similar models at the pickup point, but after checking and returning to the counter, they still insisted it wasn't the same type and that I had to pay extra. The attendant was Chinese and tried to overcharge me just the same. I thought a big company like Avis wouldn’t have such issues. Finally, after arguing with the manager, they gave me another car, which they claimed was an upgraded Ford Explorer.
Read More >Lesley Chesterton
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
We picked up the car at San Francisco Airport on December 28, 2014. The front desk was an Asian guy who didn't speak Chinese at first, but suddenly spoke it when he tried to sell me additional insurance, fearing I might not understand. We originally reserved a Ford Edge, but it was not available upon arrival and we were offered a KIA SUV. I said I didn't like KIA, so they finally gave us a Chevrolet Captiva for the same price. Later, I realized the Captiva is a compact SUV, while the Edge is a standard SUV, and there should have been a price difference, but we were in a hurry and didn't notice. When driving on Highway 1, a small rock chipped the windshield, but it wasn't noticeable unless you looked closely. We didn't mention it when returning the car in Los Angeles, and the return went smoothly. Overall, I'm satisfied with AVIS, but the front desk service at San Francisco Airport could be improved.
Read More >Baron Gresham
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
Well, overall I'm satisfied, but they persuaded me to buy an extra $200 worth of insurance. The one I originally booked on the website was only around $500, but I ended up paying an additional $300. I should have researched this more beforehand.
Read More >Claude Kipling
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Originally booked a Ford Focus, but was informed at the airport that it wasn't available. After some negotiation, I paid a small fee to upgrade to a Ford Mustang. AVIS had good service, the pickup and return process was convenient, the car was fairly new, and it was in good condition.
Read More >Tammy Macaulay
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Very dissatisfied with the staff handling the rental. We waited in line at the counter at noon, and after half an hour, it was our turn. An older man served us very slowly. Since we had a lot of people and luggage, he said our reserved large car wasn't good and recommended upgrading the model for an extra $30 per day, which seemed reasonable, so we accepted. However, his operation was extremely slow and unfamiliar. He first charged my credit card a pre-authorization of over $4,800. Then he said he made a mistake and needed to cancel, since we upgraded the car model. He charged me $5,800, saying the first charge would be refunded. Later, we found out the $4,800 would be frozen for over two months, causing inconvenience for subsequent expenses. Why not recommend the upgrade before processing the payment? During the transaction, he kept saying he needed to CHECK the car, making us wait at the counter for over four hours. Despite various urgings, he kept saying 'soon'. I'd just flown for 14 hours, was tired and hungry, and nearly fainted. Finally, I complained to the manager, who immediately arranged a brand new SUBURBAN for us, which resolved the issue. What on earth!?
We had to swap the car once more due to other issues, and AVIS did it efficiently, saying it would take two hours and it was very punctual. This service was satisfactory.
Returning the car was very convenient without needing GPS, just follow the signs, very clear.
Read More >Quintina Armstrong
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The service is very convenient, attentive, and fast. The procedures are simple, and both picking up and returning the car are quick. The price is slightly higher than other companies, but you get what you pay for.
Read More >Teresa Herty
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Received a 100 yuan fee after returning
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
Customer service at San Francisco airport was indifferent.
Read More >William Bertha
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
A broken-down Hyundai for $600 a day?
Read More >Willie Emmie
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Excellent service. Initially had some issues, but they were resolved well through communication.
Read More >Pag Christiana
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The vehicle is new, and the service attitude is great.
Read More >Emily Cowper
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
It's alright, fairly satisfied. I would choose them again if I have the chance.
Read More >Lester Melville
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
The wait time for picking up the car was quite long. The staff kept persuading us to upgrade the vehicle, and the pricing was not very transparent. The return process, however, was fairly simple and smooth.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
I'm not satisfied, I had no intention to upgrade.
Read More >Newman Herbert
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Highly convenient and considerate
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Convenient
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Robust system
Read More >Rachel Lucia
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Average service.
Read More >Edwiin Bright
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
The store staff were very friendly and efficient.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very convenient
Read More >Caroline Polly
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Excellent
Read More >August Bessemer
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Although it’s the most expensive, it’s worth it!
Read More >Debby Dierser
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Spent a long time finding the car; the handwriting was really difficult to read. Will make sure to ask clearly next time.
Read More >Vivian Crichton
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very efficient and extremely attentive service
Read More >Porter Lindberg(h)
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The service attitude was very friendly.
Read More >4 /10 Average
Reviewed: Saturday, November 23, 2024
Although people abroad might not care about car brands as much as Chinese do, we were joyful to book a Ford Edge, only to be informed upon arrival that we were given a Mitsubishi instead. After some negotiation, we finally got a Dodge, which somewhat impacted the overall experience. I think if we can select a Ford Edge during booking, why can't they reserve it in advance? If it's already booked, we should be notified ahead so we can choose something else. We booked in advance, but due to the car rental company's fault, we didn't get the planned vehicle. They didn't provide us with a car of equal value, but one that was much cheaper, which was really unsatisfactory.
Read More >Lambert Jennings
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very convenient.
Read More >Omar Hazlitt
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The service attitude was very poor and lacked patience.
Read More >Isidore Augustine
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The rental process is convenient.
Read More >Murray Isaac
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
No Chinese service encountered. Pick-up time was one day earlier than scheduled (damn time difference), so an extra day's fee was added. The rental car had no power the next day and required a call for assistance.
Read More >Sabrina Salome
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
The store staff was quite helpful and managed to find us a Chrysler upon our request. Although it was a lower-end variant, it was the model we wanted as we are familiar with its driving features.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.
Read More >Ursula Partridge
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
When I picked up the car, I had a lot of luggage. The counter staff suggested I switch to a bigger car. I thought the car he recommended was too expensive, so I declined. Then he took me to see a Kia SUV and said it was only $50 a day. Since the price was similar to my original booking, I agreed. But I was shocked to see the final bill was over $800 for 8 days. This is outright deception! It's partly my fault for trusting him because he seemed very enthusiastic, and I didn't scrutinize the documents after repeatedly confirming it was $50 a day. It seems shameless people exist everywhere. I've learned my lesson.
Read More >April Daniel
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
No Chinese service. They told us there were no cars available and asked us to upgrade for an additional fee. We had originally booked a Ford Edge for four people but were told there were no cars available upon arrival. They didn't even let us check the garage and demanded $530 more to upgrade to a Ford Explorer. Being unfamiliar with the area, we had no choice but to pay. Please, help us get this fee refunded.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very simple process
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The Filipino lady at Avis was very helpful, and upgrading the license was free. Not bad, thumbs up. Chose AVIS many times afterward.
Read More >Jerome Stephen
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Returning the car with Avis was pretty easy. Sometimes, if you rent from younger staff, they might suggest upgrades. For an extra $10 a day, I upgraded to a GMC YUKON, which was worth it. But occasionally, you get an older staff member who doesn't offer upgrades and lacks knowledge. They equated a Ford Expedition with a Chevrolet Tahoe, which is clearly smaller. While the Expedition handles better, if handling was my priority, I wouldn’t rent the largest car. The office staff were generally friendly, but the Mexican or Asian staff inspecting cars at the parking lot were quite arrogant. Definitely a bad experience. Why put on airs when you're just inspecting cars? I will never rent from Avis again. Most expensive, yet the service isn't that good!
Read More >Veronica Defoe
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Returning a car with Avis is quite convenient. Sometimes, young staff members will recommend upgrades, which can be worthwhile. For example, I paid an extra $10 per day to upgrade to a GMC Yukon, and it was totally worth it. However, if an older staff member helps you, they often lack the knowledge to offer any useful recommendations. For instance, they might class a Ford Expedition the same as a Chevy Tahoe, but the Expedition has a noticeably smaller cabin. While the Ford might handle better, if I cared about handling, I wouldn't choose a large vehicle. Most in-office staff are nice, but the people at the exit lot, whether Mexican or Chinese, act pretentious. That's a definite negative. You're just a parking lot attendant, there's no need to act superior, especially to Chinese customers. Because of this, I will never rent from Avis again. They are the most expensive and don't offer better service! Avis mostly lacks Chevy Tahoes!
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
Reputable company.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
Service was average, no need to queue.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.
Read More >Lynn Partridge
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
This company is a scam. They sneakily added additional insurance clauses in the English contract. To successfully cheat me out of money, they split the clauses and mixed them with the items I already paid for on Zuzuche. It was a disgusting towing insurance. They knew I had already bought comprehensive insurance, which covers everything even if the car is completely wrecked, so I didn’t need towing at all. Yet, they still charged me for the towing insurance. For a one-week rental, they forcibly charged me nearly $80, about 500 RMB, while the rental fee including full insurance in the contract with Zuzuche was only about 3000 RMB. So corrupt! Disgusting! The counter staff never mentioned this during the whole process and only urged me to sign quickly. After charging me, they tell you, ‘You signed it!'. Furthermore, they forcibly charged me for the toll fees automatic payment device, which cost only $1, but this scam company charged $19 for its usage! On-site staff confirmed several times that there were no usage or service fees, and the contract did not state any charges, only directing you to check their website for terms. Who would check a website while reviewing a contract at the counter? This is really a scam!
Read More >Eileen Doherty
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
Service attitude, waiting time, and vehicle condition need to be addressed separately: Our flight arrived at 10 PM local time, and we got to the rental office around 11 PM. Many rental companies are located on the same floor, and some had no staff at their counters. AVIS had the longest line, which we didn’t expect. After waiting for half an hour, it was our turn. The procedure was normal. The clerk asked if we needed an SUV and how many people and luggage we had, then gave us a Jeep Cherokee. I asked if it was the Grand Cherokee, and he said yes. When we went to pick up the car, we realized the model was much smaller than what we booked. We called the rental company several times but they needed time to process it. Eventually, we went back to the counter, by then the male clerk had gone off duty and we were helped by a female clerk. She admitted we were given a downgraded car and offered a full tank of gas as compensation, which didn't matter much as gas is cheap in the US. We asked for the price difference, and she printed out the receipt showing a difference of $220. It was clear we were downgraded without any notice. After confirming the downgraded price, we took the car since they didn't have the same class available. This whole process took us a long time and we got to our hotel very late, making this experience very unpleasant.
Read More >Sally Austin
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
I've explained everything in the email, don't want to repeat it
Read More >Cynthia Camp
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The staff was very indifferent and lacked enthusiasm.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
Poor maintenance
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
Quick and simple car pickup and return, no excessive upselling
Read More >Denise Robin
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Pickup and drop-off were very convenient
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
The girl at the San Francisco counter was really pushing for insurance, and even called a Chinese staff member to explain it to us. It wasted a lot of our time. Also, both times we chose a two-door car, but they only had four-door cars available at the counter. Quite disappointing.
Read More >Yale Valentine
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
There was basically no queue, and the process was completed very quickly.
Read More >Osborn Nico(l)
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
I compared for a long time before choosing Avis, attracted by the international brand. They didn't disappoint us. The San Francisco airport has a light rail directly to the car rental center with all major rental companies. The big companies have queues, but the speed was acceptable. There was no aggressive push for insurance. After handling the paperwork, they just told us the car slot number, and we went to the parking lot with our voucher to pick up the car. We originally booked a Chrysler but ended up with a Kia. Initially, we were a bit disappointed, but it turned out to drive very well, great acceleration and handling, overall a fantastic driving experience. Returning the car was also very convenient; we just filled up the gas and drove to the parking lot, they checked it quickly and processed our return. Since we returned the car two days earlier, we even got a refund for those two days.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
At the car rental hall in San Francisco Airport, we waited in a very short line before reaching the counter. The staff was very friendly. However, we had booked a Ford Edge SUV, but the staff at the counter told us that it was no longer available and insisted we upgrade to a Dodge SUV for an extra $5 per day. We saw similar complaints online before our trip, but had no choice but to pay the extra and take the car. However, when we got to the pick-up area, we saw a Ford Edge available, which left us feeling quite upset. It turns out that even big companies like AVIS in the US aren't always reliable.
Read More >Tobey Dorothy
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
First time renting a car and the experience was good. I'll definitely choose Avis again in the future.
Read More >Janet Webster
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Satisfied
Read More >Woodrow Jenny
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Our flight was delayed, so we picked up the car 2 hours earlier than scheduled. Due to language barriers, we were concerned about being charged for unnecessary insurance, but it turned out to be fine. The car was picked up quickly, but the attitude of the front desk staff could be improved.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Excellent experience
Read More >Stephanie Smedley
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Went there after 9 PM, no queue
Read More >Muriel Aldington
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
They persuaded us to buy extra insurance when picking up the car, costing over $100. When returning the car, they tried to charge us an additional fee for returning at a different location, which was already included in the order. In total, they overcharged us by more than $200.
Read More >Bertram Nahum
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The counter staff was very friendly. When I picked up the car and had questions, the on-site staff came to help immediately.
Read More >Elma Ferdinand
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
I encountered an unethical staff member at Avis who seemed to be a manager—an outright scammer. Here's the story for everyone to understand. Avis requires the tank to be full when returning the car, but due to heavy traffic, a 40-minute drive took two hours. Worried about the time, I decided to refuel near the return location. To my surprise, there was no gas station nearby (which is unreasonable because if you refuel far from the return spot, the tank will not be full by the time you get there). For everyone's information, the return location has a gas station, but the price is $10 per gallon instead of the normal $3 per gallon. So, we were fined $61. Isn't this a deliberate rip-off? That's not all, though. The worst part is yet to come. We tried explaining to the staff to avoid the extra charge, but if it didn’t work, we were ready to pay. The staff introduced us to an American man who seemed to be a manager to resolve the issue. However, this 'scammer' pretended to help us. He printed a receipt, intentionally showing a charge of 61 and then a -61, making us think the fee was waived. He also added a charge of 17, supposedly for the regular gas price. We trusted him without thoroughly checking the contract filled with English and technical terms, and thanked him repeatedly. Later, I found out I was charged on my credit card. Upon inspecting the receipt, it all became clear (I kept the receipt just in case). The $61 was not a big deal; we were ready to pay but just tried our luck. Who knew people in the U.S. could be so unethical? Even when we picked up the car, the front desk staff was unfriendly. Maybe it was due to the cheaper rental rates for Chinese customers through Zuzuche? On a positive note, the customer service at Zuzuche was excellent.
Read More >Candice Newman
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very convenient!
Read More >Sophia Buckle
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
There were many people, waited in line for 1.5 hours to get processed
Read More >Leonard Clark(e)
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
There were many people picking up cars, but the service attitude was good.
Read More >Darnell Nixon
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
No prior service at all
Read More >Antonio Lancelot
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Did not inform about additional insurance charges.
Read More >Kerr Adelaide
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
We went to pick up the car at noon, and the receptionist spoke Chinese. She told us that the car we booked was not available and that there were only two Korean cars left in the same class, which were of lower quality. She suggested that we upgrade to a new 2018 Mercedes-Benz GLE350 by paying an extra $25. It was quite frustrating, but we had no choice. We ended up paying an additional $175 for 7 days. It felt somewhat like a scam because it’s unlikely you'll get the car you actually booked.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
The service attitude is good, but the speed is too slow. The waiting time is at least half an hour! When returning the car, it was confirmed that the tank was full, no need to refuel or pay, but I was still charged $20.89 for refueling without any notification!!!
Read More >Colin Shelley
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
No queue, car is easy to drive
Read More >April Daniel
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.
Read More >Novia Wodehous
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Quick paperwork processing
Read More >Wright Beaufort
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
This is the first time I've encountered being charged for returning the car early without a refund. I already bought insurance, but they added more insurance, leading to duplicate purchases. This made me have to go to the store to resolve it, wasting a lot of time.
Read More >Frank Milton
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
The queue was very long, and they tried to upsell too much.
Read More >Irma Houston
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Sometimes there's a queue, sometimes there isn't, depending on the location.
Read More >Victoria Hoyle
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Average
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied. This was my first time renting a car abroad, I was a bit nervous but the staff was very friendly and efficient.
Read More >Yvette Haydn
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The additional driver didn't have a credit card, and they wouldn't let us pick up the car at the airport. Later, we managed to use my credit card at a city office. It was a bit troublesome.
Read More >Penny Senior
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Good
Read More >Lester Melville
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
We picked up the car at San Francisco Airport. They tried to upsell us on a vehicle upgrade but failed, and then kept pushing insurance. I blame myself for not explaining things clearly to my husband, which caused him to be harassed by the Avis clerk for a long time. They even got a Chinese-speaking employee to push the insurance. I finally managed to get away by firmly refusing all insurance options.
Read More >Haley Hansen
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Pretty good
Read More >Morton Joule
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Simple and efficient
Read More >Lucien Belle
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
I told the rental company not to add any extra services, but they still upgraded the vehicle and added roadside assistance. I signed without checking closely and ended up with a lot of additional charges.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
They didn't explain many specific issues clearly. They hurriedly made me sign, authorized my credit card, and just gave me a receipt.
Read More >Mortimer Adams
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Had to wait in line for almost an hour
Read More >Dinah Faulkner
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
It was okay. They tried to sell insurance.
Read More >Hilary Addison
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
They charged me over 200 dollars extra for services I didn't use or select.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.
Read More >Lance Eipstein
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
There were quite a few people in line, and with only a few counters, I waited for more than half an hour. However, the crowd indicates that AVIS is quite popular.
Read More >Florence Bronte
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very good
Read More >Archer Broad
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Quite satisfied
Read More >Denise Robin
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
After receiving the documents, they didn't assist immediately. The staff left the counter and returned only after about half an hour. They didn't provide a large car as per the rental agreement, instead gave a midsize SUV. After negotiating and finding another window, they finally agreed to change it. The entire pickup process took about four hours!
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
Queued for almost 2 hours to get the car, the experience was terrible.
Read More >Martina Beck
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Overall okay
Read More >Myrna Monroe
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
Attitude was okay, but the explanation for the model upgrade was unclear, resulting in a significant cost increase.
Read More >Richard Wesley
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The queue was extremely long. The license plate didn't match when picking up the car, and AVS parking staff had to search for the car everywhere. After a long wait, they couldn't find it and had to replace it with another car. Overall, the car pickup process was very difficult.
Read More >Wayne Raymond
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Friendly and convenient
Read More >Ruby Ulysses
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!
Read More >Rosalind Black
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!
Read More >Carr Marshall
San Francisco
4 /10 Average
Reviewed: Saturday, November 23, 2024
Overall average
Read More >Wendell Nehemiah
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Very satisfied
Read More >Gregary Mansfield
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very good
Read More >Nelly Johnny
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Overall service is satisfactory.
Read More >Jennifer Wood
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
They added accidental insurance without informing me, which is very unreasonable! The experience was terrible.
Read More >Sharon Walker
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Everything was satisfactory. The car had no issues, and the pickup and dropoff process was very convenient. The car had been driven over 30,000 kilometers but was still relatively new.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
They just charge random fees.
Read More >Peter Wallace
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The service at the San Francisco pick-up location was mediocre.
Read More >Hedda Babbitt
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.
Read More >Blake Morton
San Francisco
6 /10 Average
Reviewed: Saturday, November 23, 2024
1. The rental office forced a Roadside Assistance Package (RSN) on me for $78, explaining it as 'various taxes and fees.' I was not careful at the time and did not question it. Remember to clearly review and ask about all charges before signing anything, since once signed, you cannot appeal.
2. I did not use the Toll Pass, but I was still charged $28 (4 dollars per day for 7 days). I suspect it's because I accidentally went through an electronic toll lane on the Golden Gate Bridge (although I had paid online in advance), which activated the toll pass and resulted in a daily charge. This is completely unreasonable.
Read More >Pandora Harte
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Not great. Asked about additional insurance and they added it without my consent.
Read More >Joshua George
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
At the beginning, they tried to upsell various options, but the follow-up service was quite good.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The lady at the pickup service was very nice and even upgraded our car for free (mainly because the original car would take time to be ready, and she was kind enough not to make us wait too long).
Initially, there was an attempt to sell us insurance, but when we said no, they did not push further.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Great service, very short wait time.
Read More >Crystal Constance
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The lady at the rental car company was very friendly, chatting about everything. Although she worked slowly, I was very satisfied. I reserved a Ford Edge (5-seater), but got a Mazda CX-9 (7-seater) instead, which was great. Returning the car was also very quick, took just 3 minutes.
Read More >Julia Dryden
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Renting and returning the car was quite convenient, but you do need a Visa card.
Read More >Boris Robert
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Unauthorized charges, waiting for customer service response.
Read More >Quinn Michelson
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Short pickup time, high service efficiency.
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
Limited car options, had to change the model as the booked one was not available; the replacement car had a loose steering wheel and worn-out tires.
Read More >Hugo Bridges
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Picking up and dropping off the car was very convenient. The first car we got had an oil light come on while driving in San Francisco. We returned to AVIS, and they quickly gave us a new car.
Read More >Rodney Raman
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
I ordered on Zuzuche to get a free tank of fuel, but it wasn't provided at pickup. They changed it to full-to-full without notice.
Read More >Herbert Jordan
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
It was okay
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Excellent! The car was very new, and both pickup and drop-off were convenient and easy.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Great experience, the car had 6300 miles
Read More >Lennon Jimmy
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.
Read More >Ingram Matthew
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
At the counter, the staff asked us if we wanted to pay extra to upgrade the vehicle. After we declined, their attitude became very cold, and without our consent, they secretly added a so-called road assistance insurance for $106.80!!! When charged, we asked why, and they said it was a deposit and would be refunded when we returned the car. After picking up the car, we asked customer service and found out it was an added insurance!!! What a scam!!! We will never rent from AVIS again! Liars!!!
Read More >2 /10 Poor
Reviewed: Saturday, November 23, 2024
This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied
Read More >Elma Ferdinand
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
The staff from AVIS was rude when I rented the car. My contract included a GPS, but they didn’t provide it proactively. They also gave me a car with some minor issues. Thankfully, as an experienced renter, I could handle it. However, newcomers might not receive good service.
Read More >Colbert Peacock
San Francisco
2 /10 Poor
Reviewed: Saturday, November 23, 2024
I booked and paid online in full via the Zuzuche website, but when picking up the car, AVIS staff tried to add extra charges which I declined. They were rude and secretly added a service fee. I've been coordinating with Zuzuche customer service for almost two weeks, and it’s still not resolved.
Read More >Bennett Mill
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Overall pretty good, pickup and drop-off were very fast.
Read More >Lester Horatio
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
I think this company might be the best.
Read More >Aaron Ricardo
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The service was satisfactory, efficient, and quick.
Read More >Elma Ferdinand
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The service was excellent, thanks to Bobby.
Read More >Prudence Kennan
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Overall satisfied, but hope the return process can be improved.
Read More >6 /10 Average
Reviewed: Saturday, November 23, 2024
When picking up the car, the customer service aggressively pushed several insurance options. After refusing, they said they wouldn't give me the car without insurance. Had no choice but to purchase one insurance plan, costing an extra $14 per day. The service attitude was very poor. However, when returning the car, the customer service was great, polite, friendly, and meticulous.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied, had a great self-driving experience.
Read More >Louise Rosalind
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Good attitude
Read More >Jacob Jennings
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
After driving over 80 miles, I noticed a strange noise from the car. I returned to the pickup point and requested a replacement. The staff quickly provided a note, and I was able to change the car upstairs. Quite satisfied.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
No forced add-on services, both pick-up and drop-off were very quick.
Read More >Marico Wagner
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The tire had a leak midway, but I quickly found a store and got a new car.
Read More >Griffith Anderson
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
You need to take a special rail transit to pick up the car, and the directions are very clear.
Read More >Louise Rosalind
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
You need to take a special tram to pick up the car, the instructions are very clear.
Read More >8 /10 Very good
Reviewed: Saturday, November 23, 2024
The staff at AVIS in San Francisco Airport were very rude, especially a long-haired Black girl and a chubby White guy, both had bad attitudes. Initially, they gave me a car with a broken window and many scratches on the door. Later, when I found an AVIS PREMIER service guy on the same floor, his attitude was much better, and he gave me a brand new car.
Read More >Stanley Dillon
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Great, the car was in good condition, quick and convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Convenient pick-up and use
Read More >Hiram Chaplin
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Satisfied
Read More >Taylor Cook(e)
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very convenient
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
It's okay.
Read More >Brandon Ivan
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied, just waiting for the pre-sale fee to be released.
Read More >Dunn Raphael
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied
Read More >Thera Jeames
San Francisco
8 /10 Very good
Reviewed: Saturday, November 23, 2024
The service at AVIS was barely acceptable, but some issues were not resolved in a timely manner. The vehicle pickup process at the store was cumbersome and we had some unnecessary trouble with the staff. Although my order clearly included the fee for a second driver, the staff insisted that they couldn't find this in the order and overcharged me by $70 billion. However, the QEEQ platform staff provided strong support and resolved the issue satisfactorily in the end.
Read More >Cecil Cronin
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Quite satisfied.
Read More >Abigail Harrod
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Highly efficient
Read More >Norman Rockefeller
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Friendly and smiling staff
Read More >Claude Peter
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Renting and returning the car was very convenient. After getting off the plane, you can follow the signs to find the rental location. For returning, just drive to the designated spot and leave the key in the car.
Read More >Frederic Gregory
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Good service attitude, no upselling even with full insurance purchased. They let you choose from several models. The staff I met was an Asian named Bobby.
Read More >Wanda Copperfield
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Good. The car has good safety features, including lane keeping, cruise control, rear cross-traffic alert, and a backup camera.
Read More >Dale Clapham
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The price for the car upgrade was very reasonable, just an additional $25 per day.
Read More >Kevin MacPherson
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied, almost a new car
Read More >Caesar Dunlop
San Francisco
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very good experience, everything went smoothly. The car was spacious and easy to drive. At the rental counter, they just asked if additional insurance was needed, and if not, they were fine with it. There were staff in the parking lot to assist as well. Very worry-free, highly recommended!
Read More >10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Fantastic
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